Operator Quick Start

Go from zero to first raffle

Link your PayFast account, create a raffle, and share the link. Payments go straight to you.

⚠️
Do this first: Link your PayFast account before creating a raffle. Until you do, buyers can't purchase tickets. Tap Settings → PayFast Setup.

💳 Step 1 — Link PayFast

1
Get your credentials
Log in at payfast.co.za → Integration → Merchant details → copy your Merchant ID and Merchant Key.
2
Enter them in the app
Tap Settings ⚙️ → PayFast Setup → enter your credentials → tap Save & link account.

Step 2 — Create your first raffle

1Raffles tabTap the green + button (bottom right)
2Fill in detailsTitle, prize, ticket price, max tickets
3Prize photoOptional but strongly recommended — tap Add prize photo
4VisibilityLeave on Private to start — share to your own audience first
5CreateTap Create Raffle
6Share linkOpen the raffle → tap Share raffle link → send to WhatsApp

📈 During the raffle

Open the raffle to see ticket holders and revenue in real time.
Switch to Public once you have momentum — sends a push to all platform buyers.
Edit title, prize, photo, or bundle deal anytime via the ✏️ pencil icon.

🎲 Drawing the winner

1
Open raffle → tap Draw Winner → confirm
Cannot be undone. Winner is picked server-side — the spin wheel is purely visual.
2
Save screenshot + upload video
Tap Save & Share Screenshot then Upload Draw Video (select your screen recording). Buyers can watch it in the app.
3
Winner is notified automatically
Push notification + email sent to the winner and all participants instantly.

🎁 After the draw

1
Deliver the prize
Contact the winner and get the prize to them.
2
Mark prize as sent
Tap 🎁 Mark Prize as Sent on the raffle screen. The winner is notified to confirm receipt.
3
Get your review
Winner leaves a star rating + comment — appears publicly on your raffle page and builds trust for future draws.

📱 App tabs

🎟 RafflesDashboard, raffle detail, analytics (📊 icon top right)
🔔 NotificationsTicket sale alerts, billing updates
⚙️ SettingsPayFast setup, refunds, invoices, sign out

🧾 Billing

R1 per ticket sold, invoiced every 30 days. Pay via Settings → Invoices. Overdue invoices lock your account.

Need more detail?

The full guide covers analytics, refunds, bundle deals, cancellations, and billing in depth.

Read full guide →